Frequently asked
Shipping, returns, dimmer compatibility, and the practical bits. If your question isn’t here, email orders@filament.shop.
Questions
How long does delivery take?
Orders ship from our UK workshop within 1–2 working days. Standard tracked delivery arrives next-day in most of the UK; remote postcodes can take an extra day.
Do you ship outside the UK?
EU shipping is available at checkout. Duties and import VAT are payable on arrival per your country’s rules.
What’s your returns policy?
Unused lamps can be returned within 30 days for a full refund. Email orders@filament.shop and we’ll send you a prepaid label.
Are the lamps dimmable?
Yes — every lamp in the range is dimmable on any standard trailing-edge dimmer. Old leading-edge dimmers may need replacing for flicker-free operation.
Do the lamps come with a warranty?
Every lamp carries a 2-year warranty against manufacturing defects. The LED module itself is rated for 25,000 hours.
Can I change my order after placing it?
If your order hasn’t shipped, email orders@filament.shop with your order number — we’ll do our best to update it before it leaves the workshop.