Shipping & returns

• How long does delivery take?

  Orders ship from our UK workshop within 1–2 working days. Standard tracked delivery arrives next-day in most of the UK; remote postcodes can take an extra day.

• Do you ship outside the UK?

  EU shipping is available at checkout. Duties and import VAT are payable on arrival per your country’s rules.

• What’s your returns policy?

  Unused lamps can be returned within 30 days for a full refund. Email orders@filament.shop and we’ll send you a prepaid label.

• Are the lamps dimmable?

  Yes — every lamp in the range is dimmable on any standard trailing-edge dimmer. Old leading-edge dimmers may need replacing for flicker-free operation.

• Do the lamps come with a warranty?

  Every lamp carries a 2-year warranty against manufacturing defects. The LED module itself is rated for 25,000 hours.

• Can I change my order after placing it?

  If your order hasn’t shipped, email orders@filament.shop with your order number — we’ll do our best to update it before it leaves the workshop.